Hello community
I have a case where qualtric, I pass a flow as true on a comment that is very positive. But if you check all its conditions it is asking for issues in negative or very negative mixed.
Can you help me to understand if it was a QC error or my flow as it is created?
This is the comment:
This is the flow:
As you can see, this flow evaluates whether various topics such as the topic Attention is very negative, negative or mixed, AND whether ‘Allow us to contact you’ is set to Yes AND whether the Country is Argentina ...
When evaluating the sentiments of the topics are inside an OR
I don't understand why QC moved to this flow when it actually asks for the sentiment of the topics in negative…
Thank you for your help...