Hi everyone!
Hypothetical question at this stage but I’m really keen to get peoples input.
The business I work for provides services that if we do our job right people wouldn’t’ know we were there. Things would ‘just work’ and there would be no typical helpdesk responding to issues and asking for feedback at the end of closed tickets.
In this example I’m thinking how could I use Qualtrics to measure customer satisfaction if there was no traditional ‘person raises fault’ type scenario going on.
I guess I’m thinking about always on type of feedback mechanisms…
QR codes around a building
Buttons on a website
It would be great to get some view of the experts out there 😊
Gathering customer feedback from a service that doesn't generate typical feedback loops
Interesting question. I believe a lot of maintanance/admin people would face the same issue. Complaints only come up when the toilet gets clogged, but if they their job right, no one notices.
Perhaps you could at some of the methods they use.
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