We send a survey to Zendesk tickets marked as solved. We want to exclude tickets that have a “non_actionable” tag on them. I have this set up in our conditions but it is still sending to “non_actionable” Are my conditions set up incorrectly?
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Hi
Try changing the condition to “All of the above”
Hi
I would suggest you to try using ‘Doesn’t contains’ instead of ‘Not includes’ in condition.
Also, try with ‘All of the above’.
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