Hi how do I upgrade account to export my Data please? | XM Community
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Hi how do I upgrade account to export my Data please?

  • March 27, 2021
  • 3 replies
  • 31 views
P

Can somebody please advise how I can upgrade my account to export my data? Thanks

Best answer by LaurenK

If you have not yet already, be sure to check out the fourth FAQ on our Free Accounts support page! To find more information about upgrading your account, you can also navigate to the Plans tab found in your Account Settings.

3 replies

A
Level 7 ●●●●●●●
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  • ahmedA
  • Level 7 ●●●●●●●
  • March 27, 2021

Get in touch with the sales team. That's literally their job.

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • March 29, 2021

    If you have not yet already, be sure to check out the fourth FAQ on our Free Accounts support page! To find more information about upgrading your account, you can also navigate to the Plans tab found in your Account Settings.

      E

      Good luck with this one.
      According to the documentation, you have to upgrade to the CoreXM Standard plan to export your raw data, but do so at your own peril. It often takes some time for the account upgrade to actually go through, so do not do this if you are in a rush.
      For example I paid $360 to upgrade 5 days ago and still have not been able to download my raw data. All in all, strap yourself in for some frustration.

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