Hi! We are experiencing a challenge with Qualtrics Text iQ, just wondering if anyone had any hack? | XM Community
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Hi! We are experiencing a challenge with Qualtrics Text iQ, just wondering if anyone had any hack?

  • March 3, 2022
  • 4 replies
  • 122 views

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Text error message.PNGIt is happening across multiple accounts

4 replies

Marti
QPN Level 2 ●●
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  • QPN Level 2 ●●
  • March 3, 2022

Did you contact support? We are having a Text iQ issue that they have been working on for 2 weeks.


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  • Author
  • March 3, 2022

Yes we did, all they say is changes take some time to save which isn't helping us at an organizational level


InessaG
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • March 3, 2022

This has been driving me crazy! I've submitted this idea: https://community.qualtrics.com/XMcommunity/discussion/19170/text-iq-allow-publishing-all-changes-at-once#latest
And I spoke with Qualtrics support yesterday who said that ability to publish changes across multiple questions is in the work, but there is no ETA.
The loading latency is "working as expected" according to Qsupport - I guess their expectations are that low. Must be nice to have to live up to such low expectations.


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  • March 3, 2022

We've had issues with Text iQ updates to topics getting stuck in processing, usually at 50%. Each time we need to submit a help desk request to get it unstuck.