Hello everyone,
I know this is subjective, but would like your thoughts on this question? Feel free to PM me if you wish to remain anonymous. Reason for asking, is simply to help companies distinguish the difference between customer experience professionals who leverage and build programs using tools such as Qualtrics vs Customer Success and Support who are often front line, Operational data focused and rely on resolving issues in real time with the customer. From my perspective these are distinctly two different fields, however I am aware that at some organizations there may be an overlap here.
It would be great to have more information so one can imagine career paths and growth opportunities within this space. I hope this is a valid XM topic.

Looking forward to hearing from you.