How to end a survey if an item from a multiple choice question is NOT selected | XM Community
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Hi,

In my survey there’s a multiple choice question (multiple answers allowed) and I would like to end the survey if a certain option is NOT selected i.e. 

 

Option 1

Option 2

Option 3

Option 4

 

If Options 1, 2, 3 and 4 are selected, the survey proceeds. However, if Option 4 is NOT selected (for example), the survey has to end.

I’ve tried adding branching logic but it doesn’t seem to trigger for some reason.

What do you think I’m doing wrong?

 

Thanks so much in advance!

Hi @welshkiwi Try using skip logic in your use case.

 


Hi @welshkiwi ,

I would like to suggest an approach for incorporating the specific multiple-choice question into your survey. Here are the steps:

  1. Organize in a Different Block: Place the particular multiple-choice question in a different block.

  2. Navigate to 'Survey Flow': Go to the 'Survey Flow' section.

  3. Set Up Logic: Configure logic as illustrated in the attached screenshot.

    In this example, 'Block 2' contains the multiple-choice question with four choices. Utilize the 'Branch' feature to establish conditions as depicted in the screenshot. Feel free to organize other questions in separate blocks to maintain the flow of your survey.

Please let me know if this solution aligns with your requirements or if there are any adjustments needed.


Hi @welshkiwi ,

I would like to suggest an approach for incorporating the specific multiple-choice question into your survey. Here are the steps:

  1. Organize in a Different Block: Place the particular multiple-choice question in a different block.

  2. Navigate to 'Survey Flow': Go to the 'Survey Flow' section.

  3. Set Up Logic: Configure logic as illustrated in the attached screenshot.

    In this example, 'Block 2' contains the multiple-choice question with four choices. Utilize the 'Branch' feature to establish conditions as depicted in the screenshot. Feel free to organize other questions in separate blocks to maintain the flow of your survey.

Please let me know if this solution aligns with your requirements or if there are any adjustments needed.

 

Hi,

 

This is the approach I actually used but for some reason, the branching isn’t firing at all.


Hi @welshkiwi Try using skip logic in your use case.

 

This only works for one, right? There are some questions where I’d like to end the survey if two or three out of 10 (for example) aren’t selected.

 

Thank you though!


This only works for one, right? There are some questions where I’d like to end the survey if two or three out of 10 (for example) aren’t selected.

 

Thank you though!

In that case, we can break the block i.e. add that multi select question as last question of the block. And then in survey flow add logic as if all required options are not selected then EOS. For example if any one option of 2, 5 and 7 are mandatory then the branch logic will be:

if option 2 is not selected

AND

if option 5 is not selected

AND
if option 7 is not selected

             EOS 

 


This only works for one, right? There are some questions where I’d like to end the survey if two or three out of 10 (for example) aren’t selected.

 

Thank you though!

In that case, we can break the block i.e. add that multi select question as last question of the block. And then in survey flow add logic as if all required options are not selected then EOS. For example if any one option of 2, 5 and 7 are mandatory then the branch logic will be:

if option 2 is not selected

AND

if option 5 is not selected

AND
if option 7 is not selected

             EOS 

 

Thank you once again!

 

Would this also work as an “OR’?

For example, if the user selects only option 5, then that is considered OK. The only time it fails (and branches to end of survey) is if all three are selected.

 

In your example, would it fail only if all three are not selected?


Hi @welshkiwi ,

I would like to suggest an approach for incorporating the specific multiple-choice question into your survey. Here are the steps:

  1. Organize in a Different Block: Place the particular multiple-choice question in a different block.

  2. Navigate to 'Survey Flow': Go to the 'Survey Flow' section.

  3. Set Up Logic: Configure logic as illustrated in the attached screenshot.

    In this example, 'Block 2' contains the multiple-choice question with four choices. Utilize the 'Branch' feature to establish conditions as depicted in the screenshot. Feel free to organize other questions in separate blocks to maintain the flow of your survey.

Please let me know if this solution aligns with your requirements or if there are any adjustments needed.

 

Hi,

 

This is the approach I actually used but for some reason, the branching isn’t firing at all.

Adding it in a separate block worked! However, this means I now need a block for each question that has this branching.

 

Thank you!


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