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I upgraded to a paid account 2 weeks ago and still can’t create additional user accounts for my team. I have sent multiple emails to support with no action. I am paying for a product I can’t use as described. How do I escalate this issue?

I upgraded to a paid account 2 weeks ago and still can’t create additional user accounts for my team. I have sent multiple emails to support with no action. I am paying for a product I can’t use as described. How do I escalate this issue?

Hi @SeanRichter, I apologize for the inconvenience this has caused you and your team. I will escalate the issue internally and reach out to you directly for next steps. 

 

Admin Note to Community members: For additional help with similar situations, visit the Customer Support Hub: https://support-portal.qualtrics.com/

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