How to remove usertypes that are greyed out for removal? | XM Community
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Is there a way for me as a Brand Administrator to remove default user types (like the trial accounts) added by Q themselves? I believe that we will never use 80% of those user types and I want to keep our environment clean.

The current issue is that all those account types are greyed out currently.


Thanks in advance!

It is not possible to delete the default user type.

I agree with @Guruparan. I don’t think there’s a way to do so. You could try making the suggestion in the Ideas tab to add this feature in.

@romanop Infor from Qualtrics did confirm each of these types is a Qualtrics Global Type (i.e., they are built into the platform), and it is not possible to delete global types. They’re planning to phase them out in a future update to the platform.

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