Hyperlink in Text/Graphic box not working. | XM Community
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Hyperlink in Text/Graphic box not working.

  • April 28, 2022
  • 2 replies
  • 206 views
K
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Hi, I cannot get click my hyperlink when previewing or publishing my survey. I have tried formatting the link in the Rich editor and HTML editor.
https://www.w3schools.com/html/html_links.aspProduct">">Product Idea Website
Browser: Edge

Best answer by Tom_1842

Hi there, are you using a free account? To use most of the Rich Content Editor, you need to have the "Allow All HTML Markup" permission enabled for your account, which is not available for free accounts. Other free account limitations can be found below:
https://www.qualtrics.com/support/survey-platform/managing-your-account/trial-accounts/

2 replies

Tom_1842
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  • Tom_1842
  • Level 8 ●●●●●●●●
  • Answer
  • April 28, 2022

Hi there, are you using a free account? To use most of the Rich Content Editor, you need to have the "Allow All HTML Markup" permission enabled for your account, which is not available for free accounts. Other free account limitations can be found below:
https://www.qualtrics.com/support/survey-platform/managing-your-account/trial-accounts/

K
Forum|alt.badge.img+1
  • KyleC
  • Author
  • April 28, 2022

Thank you for the response!
If it isn't available for free accounts, the ability to add hyperlinks should be DISABLED for free accounts. I've scanned dozens of help articles and support chats with no clear answer. This is after spending an hour creating a survey in which it allowed me to add multiple hyperlinks.
I understand monetizing the platform, but there is no way I can convince my team of the value if basic functionality isn't possible before you pay.

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