Is it possible to have "Incomplete Survey Responses" to record under 1 hour? | XM Community
Question

Is it possible to have "Incomplete Survey Responses" to record under 1 hour?

  • 8 August 2023
  • 1 reply
  • 18 views
S
Rank
Userlevel 3
Badge +7

Hi all,

I am wondering as to whether it is possible (via code or whatever) to set the Incomplete Survey Response timer to be less than 1 hour after a participant has edited a response - which is the minimum in the dropdown list?

 

Thank you in advance.

1 reply

NiC
Rank
Userlevel 7
Badge +27

Hi @Super_Recognisers ,

So it is a bit complicated here, lets assume you want the survey to be recorded after 30 mins have passed since the last update.

  1.  Where the survey is still on the browser and say it has been 30 mins since last activity : In this case as the browser is open we can navigate to the end of the survey.
  2. Where the survey is no longer on the browser and  it has been 30 mins since last activity : As the JS code runs on the browser only when the survey is on the browse. In case someone closes the survey tab then we don’t have any way in the survey to close the survey.

Hope this helps

XM Engineer | Zill Consulting

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