Issues on Redirects from Survey to the External Survey Company "Prodege" | XM Community
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Issues on Redirects from Survey to the External Survey Company "Prodege"

  • January 28, 2022
  • 3 replies
  • 123 views
S

Hi,
After the completion of the survey, I am trying to redirect the link to the external survey company "Prodege". However, it redirects to different link "https://pod.prodegemr.com/prodegemr/unsigned-transaction-completion?apik=PAT!HMpwEa8t$I&completion_type=1&transaction_id=%201637617148"
Also, there is %20 in front of transaction _id. I followed the following instructions provided by "Prodege" for redirects. But it is still not working.
Implementing Redirects - Qualtrics (1).docxFor the transaction_id, I have included an "embedded data" block at the beginning of the survey, where each participant gets a "transaction_id".
emeddeddata.JPGI am not sure why are we still getting %20 in front of transaction_id and is redirecting incorrectly.
Is there anything I could do to remove %20 in front of transaction_id and redirect to the Prodege instead of different links?
Thank you in advance!


3 replies

MatthewM
Level 6 ●●●●●●
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  • MatthewM
  • Level 6 ●●●●●●
  • January 31, 2022

%20 represents a space. I would check for an accidental space entered where the URL was entered.

S
  • Samjhana
  • Author
  • January 31, 2022

Hi MatthewM,
Thank you for your response.
Even though there are no any spaces in redirect links, we are still getting %20 in front of transaction_id. Do you have any idea what might be the other possible reasons behind it?




MatthewM
Level 6 ●●●●●●
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  • MatthewM
  • Level 6 ●●●●●●
  • January 31, 2022

Sorry, I don't have any other ideas about what could be happening. The most likely explanation seemed to be the presence of an undetected space between the = sign and the ${e://Field/transaction_id} code in the EOS redirect.
You might try removing the transaction ID code from the URL in the redirect and replacing it with a number (e.g., https://pod.prodegemr.com/prodegemr/unsigned-transaction-completion?apik=PAT!HMpwEa8t$I&completion_type=1&transaction_id=12345). Then test to see if the %20 still appears or not. If %20 still shows up, there might be a problem with the survey or Qualtrics that should be directed to Qualtrics Support. If %20 does not appear, then try retyping the transaction ID code in (do not copy and paste) and retest.

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