key values for piping into ticket email | XM Community
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I want to pipe information from a follow up details multiple choice question in a ticket into a saved ticket messsage in my library so that it dynamically populated that piped info with info from the “current” ticket when you pull in that message from library.

I found from another community post (*thank you all*) that you can use ${tck://keyvalues/ plus the name of a field in your ticket data to pipe ticket data in.

However, I can’t find anyone who can tell me how to use the same (or similar) piped text code to pull in a selected and saved response from a multiple choice follow up details field in the same ticket.

Please help!  It just has to be possible - we just need the right format and field name.

@SeanMeegan 

Yes, it can be done for multiple choice the format is:

if your question is: Click to write the question text.

${tck://form/MULTIPLE_CHOICE/Click%20to%20write%20the%20question%20text/ChoiceGroup/SelectedChoices}

Hope it helps!

Wow!!! I knew it @Deepak .  Thanks for the tip.  Can I do it to pull in a text entry field as well?  What would that coding be?

@SeanMeegan 

Yes, for text entry it would be:

 If your question is: Click to write the question text.

${tck://form/TEXT/Click%20to%20write%20the%20question%20text/ResponseText}

Hope it helps!

Thanks @Deepak but I have now had time to test and try both and neither seem to work.  Any other tips?

I get an error at bottom of email frame : Warning: Message contains unresolved piped text!

@SeanMeegan  You cannot pipe values into Ticketing Workflows which are present in ticket section. You can pipe them in survey level workflows with Ticket event trigger. The values I provided does work over there.

Hope it helps!

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