Likert scale answer boxes don't appear clickable | XM Community
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Likert scale answer boxes don't appear clickable

  • August 28, 2024
  • 5 replies
  • 69 views

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We’re using a Qualtrics survey for our program registration form, and for some reason, the boxes for particular programs aren’t “clicking.” So, in other words, folks will click on one, but nothing shows up in the box to indicate as much. An outline around the box does appear (like the first one below), but nothing else:

 

When I look at the response, I can see what they did click, but that just doesn’t show up to the person registering, so it’s obviously creating some confusion. Any idea what might be happening or how to fix it? I’m utterly baffled, so any insight you might have would be much appreciated! 

Best answer by Nam Nguyen

@aaron.hoy I think it’s because you’re using #FFFFFF White as both Primary and Secondary Color. Try changing it in Look & Feel tab

Hope this helps

5 replies

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 1096 replies
  • Answer
  • August 28, 2024

@aaron.hoy I think it’s because you’re using #FFFFFF White as both Primary and Secondary Color. Try changing it in Look & Feel tab

Hope this helps


Forum|alt.badge.img+1
  • Author
  • 2 replies
  • August 28, 2024

Thanks so much for your reply! I hadn’t thought of that, but it makes total sense. I just changed the secondary color to black (#000000), but that didn’t seem to make a difference...unless maybe I did it incorrectly?


Nam Nguyen
QPN Level 8 ●●●●●●●●
Forum|alt.badge.img+29
  • QPN Level 8 ●●●●●●●●
  • 1096 replies
  • August 28, 2024

Thanks so much for your reply! I hadn’t thought of that, but it makes total sense. I just changed the secondary color to black (#000000), but that didn’t seem to make a difference...unless maybe I did it incorrectly?

As my example, Secondary is the border, Primary is the tick inside.


Forum|alt.badge.img+1
  • Author
  • 2 replies
  • August 28, 2024

Oh, I see! So sorry for my confusion. But yes, that does take care of the issue. Much appreciated!!


Nam Nguyen
QPN Level 8 ●●●●●●●●
Forum|alt.badge.img+29
  • QPN Level 8 ●●●●●●●●
  • 1096 replies
  • August 28, 2024

Oh, I see! So sorry for my confusion. But yes, that does take care of the issue. Much appreciated!!

@aaron.hoy No problem, Glad it helps 👍