Hi all,

I’m new here!  I tried to see if anyone else has raised this query before, but cannot find anything on the Community, nor any Qualtrics help docs.  This leads me to think that perhaps it’s a very easy fix, and I’m hoping someone can put me out of my misery!

We have existing survey responses set up in Qualtrics, linked via API to Salesforce.

I have created a new custom field in Salesforce and need to map it to the existing survey response workflows in Qualtrics.

When I open the existing workflow and task, ‘Add new field’ and select the ‘Find field name’ dropdown, I cannot locate the new Salesforce field in there.

It’s like I need to refresh the schema so that Salesforce can sync all the available fields to Qualtrics and therefore pickup the new field.  How do I do this?

The workflow is already active, so I would have thought this would have somehow already synced.

I should add, I managed to add the new field into our SF UAT environment and map it to our UAT survey mapping in Qualtrics with no issue at all - it was just there to map.

Really appreciate any help!

Cheers,
Maria