Need to send a reminder beyond 60 day individual link expiration | Experience Community
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Need to send a reminder beyond 60 day individual link expiration

  • August 18, 2021
  • 2 replies
  • 209 views
D

We sent out our survey back on May 23rd, and at the time, we didn't know how long the survey would be needed. So, the individual survey links were set to expire in 60 days. We already sent one reminder back in June. But now, when I try to send another reminder, I get Error EQD15 because the individual link expired. Is there any way around this? We need to send a final reminder to get every last response we can before the customer wants to close the survey.
Maybe somehow create another contact list from the unfinished respondents and send out a new distribution that looks like a reminder?

    2 replies

    ClairJ
    Level 4 ●●●●
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    • ClairJ
    • Level 4 ●●●●
    • August 18, 2021

    Hi dmccoyny have you tried moving the expiration date forward? I'm assuming you have, but I've never actually done this before and am curious whether it would have any effect.
    If not, I think the solution you propose makes the most sense.

    D
    • dmccoyny
    • Author
    • August 23, 2021

    I wasn't able to move out the expiration date b/c it's locked (as I read on the support page). Regardless, my customer decided to not pursue a reminder email. I'll make sure I pay more attention to the expiration date next time.

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