I have a survey of 50 responses. However, the data and analysis page says I have 0 responses and won’t show me data. How can I resolve this? I have a problem ticket with Qualtrics but they still haven’t called me even through the wait time was 30 minutes.
Do you have any responses in progress?
Userlevel 6
+21
Hello
The discrepancy between the number of responses you expect and what's showing in the Data & Analysis tab could be due to a few reasons:
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Survey Status: Ensure that your survey is active. If your survey is closed or expired, it won't collect responses.
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Response Status: Check if the responses are recorded or still in progress. Responses in progress are not yet recorded and won't show up in the Data & Analysis tab. You can check this by going to the Data & Analysis tab and selecting "Responses in Progress".
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Data Filters: Ensure that there are no filters applied in the Data & Analysis tab that might be hiding some responses.
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Survey Version: If you have edited your survey after collecting responses, Qualtrics creates a new version of the survey. Make sure you're viewing the correct version of the survey that corresponds to your responses.
Let me know if this helps.
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