NPS survey- cross crountries | XM Community
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Hi everyone,

Just discovering Qualtrics and I will be monitoring my NPS transactionnal survey on the platform.

As I have few countries (6), the NPS survey will be delivered to the local langage and potentially adapted in case of cultural changes according to the country.

So I would like to know what is the best way when creating project to manage a multi-country study ? Do I have to create 1 project per country ? 

I will need an overall NPS all country covered during the analyse so I guess this step is crucial.

Thank you very much !

Coraline

You can globalize one survey and have translations for all.  You can also use embedded data to determine which language the invite should be sent in and probably which language the survey should be shown in (I think it’s the UserLanguage field you’d need to use your data to map with in the directory).

Yes, you can add translation in the survey. And then you can apply custom code in the survey which will add the language dropdown in the survey itself so the user can select his/her desired language to answer the survey.

Thanks for your replies !! 

I would like not to let the possibility to the respondent to select its desired langage, but directly send the survey in its right langage. How to do that ?

Also my survey will be almost identical according to countries but some questions can differ. The solution is to add a conditions related to the country ?

Yes you can create condition in survey flow based on Q_Language. Refer to below link 

https://www.qualtrics.com/support/survey-platform/survey-module/survey-tools/translate-survey/

See, it all depends on set of questions along with NPS questions respective to each country and also depends on data delivery type. Please refer below.

  1. If you are using same set of questions and answers in multi country survey for all countries then you can create one mater language and get approve it and its logic from client. Then add translations in it.
  2. If you are using different set of questions and answers for each country, then you can create separate survey for each country to ease your life and later you can add all the database in one dashboard to represent the result.
  3. If you will deliver the data in excel and SPSS then you should use one survey to ease the life of your data team and it will be easy for you as well to download the raw data of all countries at once and compare the results in EXCEL and other tabulation tools as well.
  4. If you are directly going to represent result using dashboard then you can go with any option, either you can create separate survey or you can create one master version with translations into it. But if you will represent the data using result tab instead of vocalize dashboard (no license available for vocalize dashboard) then create master version and add translation into it.

I’m hope it helps you. Thanks!!

Thanks for your replies !! 

I would like not to let the possibility to the respondent to select its desired langage, but directly send the survey in its right langage. How to do that ?

Also my survey will be almost identical according to countries but some questions can differ. The solution is to add a conditions related to the country ?

Good morning from a sunny Sweden!

If you set the Q_Language in your target list the survey will be sent in that specific language as krbhavya says above. 

For the language dropdown to NOT be there, you can paste the below CSS in the Look and feel -> style -> Custom CSS

.LanguageSelectorContainer{
display:none
}

 

For the question being different for different countries, depending on the changes I would do this with different blocks in the Survey Flow. 

 

Best regards

-Mattias

 

 

 

 

It perfectly works, thanks ! :)

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