Hi,
I'm experiencing an issue across all of my surveys where the personal links I generate appear to have been started, but they're not currently in progress.
If they've been started, but they're not in progress, and haven't been submitted, what is the current state of that user? Will they definitely still be able to use the link that they were originally sent?
Many thanks,
Dan
Question
Personal links - Survey started but not appearing as in progress?
It seems like an error that these aren't appearing in "in progress" - I would contact Support to notify them and see if it's a bug they can fix. However, so long as your "allow respondents to finish later" feature is on (which is on by default), your users should still be able to use the link they were originally sent!
https://www.qualtrics.com/support/survey-platform/survey-module/survey-options/survey-experience/#AllowingRespondentsToSaveProgress
By any chance did you shorten the links? In my experience, shortening URLs can sometimes cause them to appear as started even if they don't show up as in progress. Otherwise I would contact support as Kate recommended.
Sign up
Already have an account? Login
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login to the Community
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.