+1Hi,
I have a list of people that I add into the The Post Survey email Trigger so that they know when customers submitted a new response to survey.
But they’re not receiving the email at all even though inside Data and analytics, we can already see a number of responses from customers. Is there a reason why it’s not working as intended?
Thanks.
+29
+34Did you tried using email task of workflow with create response event?
+1hi
+1Hi,
+30One thing you should rule out is the possibility that Qualtrics has flagged the emails as undeliverable. I’ve had this happen to users in my organization, without their knowledge, when trying to send them emails through Qualtrics. The only way to check is to contact Qualtrics Support and send them the list of emails that are not receiving your Trigger messages; Support can unflag any addresses that were flagged as undeliverable.
+4
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