Preview works but published survey lands on wrong block | XM Community
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Hello,

I have a simple survey that should land on an information page, followed by a block of demographic questions, then a random assignment block. The preview looks fine.  The survey flow appears to be correct. But, the published links skip the first two blocks and jump directly to random assignment.

I have gone through every trouble shooting step I can find online.

  • Added page breaks at the end of the first two blocks
  • Shuffled blocks, saved them, published in the wrong order (didn’t do anything to behavior of link), before returning it to the correct order and republishing.

I wrote the HTML code for the random assignment blocks and there’s almost nothing there.  Just a small frame and a link.  It’s all super clean.  No characters out of place.

 

Is there code under the hood somewhere else that I can inspect?  Do I just need to rebuild the survey from scratch to get it to behave?

UPDATE:

I deleted all Qualtrics cookies in my browser on a whim, and the survey works fine now.  Not sure why that would fix it, after everything else failed.  But, there you have it.

UPDATE:

I deleted all Qualtrics cookies in my browser on a whim, and the survey works fine now.  Not sure why that would fix it, after everything else failed.  But, there you have it.

@sut21022 Here’s a simple explanation that you should know. Qualtrics survey might not skipping blocks, you just return to continue your previous session because Qualtrics saves data locally in your browser through cookies and cache.
So next time, to save the hassle, you just need to turn off “Allow respondent to finish later” or test your survey over Incognito/Private mode.

Hope this help you

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