Qualtrics e-mail trigger is sent twice | XM Community
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Hello fabulous community,

I am not able to find out if I have set anything up incorrectly in my survey in regards to the e-mail triggers, or if the error lies in something else.

In my survey, I have several different branches. After completing the survey and hitting the submit button, I have e-mail triggers set up to go to a specific e-mail inbox. Two of the e-mail triggers are similar, but not the same. I hope the below picture is sufficient to show this. Everytime I complete the survey and I select I’m a postgraduate applicant and I want to change my intake, this e-mail trigger is sent twice to my designated inbox. The same happens for the other trigger, which is for when I select I’m a postgraduate applicant and I want to change my program preferences. 

 

I have several other triggers set up and they all work fine, and are only e-mailed once. 

Am I missing something here?

Thanks so much!

Katja

Please clarify this first.

1) are you saking respondent to enter email in the survey question?

2) are you taking preview run to test the email trigger?

 

Thanks!!

 


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