Qualtrics Renewals Nightmare | XM Community
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We have been attemping to pay for our renewal since June and have had zero luck in getting a response. We have attempted to have an invoice issued several times, have contacted our account manager, renewals, support, nothing. We finally heard back from someone who said we would receive our invoice within two business days - this was two weeks ago, we haven’t received anything. Our account is set to expire today. Can someone please assist?

Looping in one of the Community Admins, @Michael_Cooksey , for visibility; he should be able to work the internal channels to help you out.

Thanks so much MatthewM! 

 

Do you know if it’s an automatic deletion of our account? Just trying to prepare for the worst if our account is deleted. We have ongoing multi-year projects.

Thanks so much MatthewM! 

 

Do you know if it’s an automatic deletion of our account? Just trying to prepare for the worst if our account is deleted. We have ongoing multi-year projects.

Sorry, I really don’t have any insight on that. I’m just a fellow customer. Hopefully the entire account would not be deleted and lost forever; that does not sound like a best business practice.

Hello @DPRC -- Thank you for your post, and please accept my apologies for the troubles you have experienced getting assistance with your renewal. And, so sorry for the delayed reply on my side here on the Community. It appears you were in touch with Jenna at Qualtrics on Oct 4. If Jenna has not yet resolved things for you in a timely manner, please send me an email: mcooksey@qualtrics.com and I’d be happy to jump in and assist. 

 

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