Hi everyone!

My name is Taffy from the University of Birmingham. As part of our coursework on investigating consumer complaining behavior, me and my friends are doing a research on how consumers complain on issues encountered (if any) when using Qualtrics survey platform. This short survey is anonymous and will only take less than 5 minutes to do.

https://bham.qualtrics.com/jfe/form/SV_3kfhvIoStPf1UzQ

The results will be used by me and my fellow students at the University of Birmingham as part of our business research methods module. Your answers will not be shared with any third parties and will remain anonymous and will only be used for educational purposes.

Thank you very much for your participation in our studies!