Site intercept survey - triggering a survey x seconds after an event | XM Community
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Does anyone know if it is possible trigger a survey x seconds after a certain event is triggered? For instance, if we want to fire a survey on after someone clicks on a certain button (an event), could we then fire the survey 10 seconds after a user clicks on this button? Would this be something we could do within the Qualtrics UI? Or would this be something we would have to bake into our back-end trigger logic with our Engineering team? I know that it is possible to trigger a survey after a user has spent x amount of time on the site in general, but I'm wondering about x amount of time after a specific event is triggered.

Good afternoon from a cloudy Sweden! 

How do you want to deliver the survey? You say “fire a survey” but is that in an email or is it in a pop-up in the browser or just a 10 second delay from when button pressed until the survey shows up in the window?  :)

Thanks in advance 

-Mattias

@MattiasM we would like to pop-up in the browser after a user does a specific action like click a button. You’re exactly right, we’d like to pop up the survey in the browser 10 seconds after the user clicks a certain button. Thanks!

@MattiasM we would like to pop-up in the browser after a user does a specific action like click a button. You’re exactly right, we’d like to pop up the survey in the browser 10 seconds after the user clicks a certain button. Thanks!

Good morning from a sunny Sweden! 
I would say that the mechanism for this would lie within the button itself. Where is that hosted/placed? Because just showing the survey in a pop-up browser window is nothing special. You just need to code your button to refer to the survey to be shown in the pop-up. 

Or are you asking for what code to give the button? I’m 100% sure some of the JS wizards in here can help you with that. But I think they need to know where this button is located in order to help you. 

 

All the best

-Mattias

 

@MattiasM I see what you mean. To clarify, you’re saying that there is not really a way to use the Qualtrics UI to set up this type of survey. Instead, it would have to be something coded into the backend of my site on the button itself? 

That is helpful, and enough info for me to get started - thank you!

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