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Survey flow issues!

  • November 12, 2021
  • 8 replies
  • 82 views

In my survey there is one question that allows participants to select multiple options. From those multiple options they have further sub-categories that they choose. There are three specific sub-categories ( A, B and C) that have extra questions specifically for those who select those subcategories. Now the problem is if the participant selects only sub-category A only then the particular questions for that category do show up. However, if sub-category A, B and C or selected and within them sub-category A is selected then the questions related to A do not show up, instead questions related to B and C show up only. In case B and C are selected even then questions related to A do not show up. I am really confused what I should do to fix this issue. Would really appreciate any help. Thanks. 
A.pngB.pngC.pngD.pngE.png

Best answer by Abeer

https://community.qualtrics.com/XMcommunity/discussion/comment/41826#Comment_41826Ah ok I havent used logic sets. I will check them out. Perhaps that will fix the issue

8 replies

Priyanka_Fid
Level 2 ●●
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  • Level 2 ●●
  • November 12, 2021

you have to control with display logic only, you can either apply on question or in survey flow.


MatthewM
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • November 12, 2021

Can you share screen shots of how you've set up the Display Logic in the questions and/or Survey Flow? That might help Community members better diagnose the issue.


  • Author
  • November 12, 2021

https://community.qualtrics.com/XMcommunity/discussion/comment/41819#Comment_41819Hi Matthew,
I am uplodaing a pdf file. I think that would be easier. My work might be sloppy as this is the first time I am using qualtrics.
Edit Survey _ Qualtrics Experience Management.pdf


jmborzick
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • November 12, 2021

Abeer I'm not entirely clear on what you're trying to do versus what you're getting, but I have two possible solutions based on your survey flow.
1) You're combining "AND" and "OR" statements in your survey flow but I don't think you're doing what you think you're doing. If you are looking at logic within multiple groups, you need to group them into logic sets. For instance, IF group A is x AND y, OR group B is a AND b THEN...
(See Screenshot)
Edit_Survey___Qualtrics_Experience_Management.png
2) Rather than survey flow, you might have an easier time using display logic within the question itself. Each has it's own pro/con for use that you get a feel for once you build more surveys.


  • Author
  • November 12, 2021

https://community.qualtrics.com/XMcommunity/discussion/comment/41822#Comment_41822jmborzick indeed display logic would have had been easier but because the section is in blocks its not possible. I also understand its a bit difficult to explain it. I did also try and/or. I feel there is something I am missing and I just can't seem to understand it. But thankyou!


jmborzick
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • November 12, 2021

Abeer You can use display logic within the survey regardless of your use of blocks. Also, just so we're on the same page, there are and/or statements but then there is the option to add "logic sets" as part of your and/or statements. Essentially that allows you to look at multiple sets of different logic and then and/or those sets. If you combine and with or without using logic sets weird things can happen.


  • Author
  • Answer
  • November 12, 2021

https://community.qualtrics.com/XMcommunity/discussion/comment/41826#Comment_41826Ah ok I havent used logic sets. I will check them out. Perhaps that will fix the issue


  • Author
  • November 16, 2021

jmborzick The logic sets work. Also I had to move the blocks around to get the right flow. Thanks!