Survey Halted error message | XM Community
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We are using Qualtrics for collecting literacy data in elementary schools. Collectors are using iPads. It is sometimes necessary to switch from the XM app to other apps. Notes is used for scanning materials as PDFs. Upon returning to the XM app, collectors sometimes get the following pop up error:

Survey Halted

The survey session has halted.

Sometimes tapping on the ‘Cancel’ button allows the app to continue. sometimes the survey closes.

What causes this? Is there a way to fix this?

Hello Chris, I don’t have the exact solution but this workaround might help.

 

If the survey is anonymous, you can use an anonymous link multiple times via Safari browser to submit the responses.

Thanks, Tushwar. It’s not anonymous. And it’s not the “Session has ended” error. This is a different error message. I haven’t seen it mentioned anywhere else online. Strange.

@huu5hb Hm, this sounds like it may not be intended functionality. If you haven't already, I'd recommend reaching out to our Support team, as they are best equipped to handle an issue like this 😁

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