Hi, in our group project survey, I found out that our responses are not recorded correctly. In the survey, some questions have 5 or 3 likert scale for example “Yes”, “No”, “I’m not sure”. However, the responses for this question somehow contains the numeric scales like 1, 4, 5. So the total count for each answer option does not match with the total number of respondents over 18 years old. Does anyone know why this happened?
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Please refer the below link and recode the value of all the answer options or grid scales. Then go to data and analysis tab and wait for re-indexing process to update the code of existing recorded responses. then download the data again to get the code as per your requirements.
https://www.qualtrics.com/support/survey-platform/survey-module/question-options/recode-values/
Hello
I see that
Example: If you make 3 options (we’ll say Red, Yellow, and Blue), your recode values initially are 1, 2, and 3. If you delete Yellow and add Orange, Orange is the fourth option and has a recode value of 4. Your recode values are now 1, 3, and 4. If you move Red so that it’s the last listed option, your recode values are now 3, 4, and 1.
You might want to check, if the survey was edited which could create this problem.
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