Ticket Bulk Closure | XM Community
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Hi,

 

We are working on request to provide bulk closure of tickets. As this feature is not available in Qualtrics. We have created a workaround to allow bulk closure of tickets at once using survey and API, however the current setup might create confusion for the users as it shows link in multiple pages (ex. Say an individual needs to close 3 tickets there will be one link per page). We had raised a support ticket for this and it was confirmed that this is not currently possible out of the box.

 

To add to this, there is an additional requirement of closing the bulk tickets on weekly basis. So, user can select and choose, if they want to close tickets for previous week or current week.

 

Regards,

Eesh

Hello @eesh1982 ,

Since you would like to close the ticket, using update ticket task would be better option in combination of survey response update via API. 

The additional requirement mentioned can also be achieved with some manual effort of getting the csv of the ticketid’s for the required duration.

 

Hope this helps!

 

Hi @eesh1982 ,

You can try with the following workaround:

  1. Set up the configuration in Postman and connect using your X-API-Token.
  2. Prepare a CSV file by adding the required fields mentioned in the API body and populate it with the values by exporting the ticket details from Qualtrics.
  3. Once the setup and file are ready, run the file using the "Runner" tab in Postman by uploading the CSV file

API URL :https://yul1.qualtrics.com/API/v3/tickets/{ticketKey}

Reference Page: https://api.qualtrics.com/ff7c5c93097b4-update-ticket

Thank You!

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