I know that emails sent through Ticketing are not threaded - though I 100% believe they should be. However, we have many cases where we have to send a customer issue to someone outside of Qualtrics to gather more information and would like to have that included within the Ticketing record. 

Is there a way to find the email associated with each ticket for 2-way ticketing email? So for instance, could I find the reply-to email for a ticket and use an outside email server to conduct these inquiries to  be able to have these emails be threaded? I looked through API calls, but it looks like you can only find the event that a email has been sent. 

Or have any of you found another solution to this non-threaded email issue?