+1Hi everyone!
I would like to know which types of permissions the user needs to have active to be able to do a ticket forwarding? Because the user that I created are not be able to access to the user list. They can see the tools part in ticket section but when they go to ticket forwarding they can´t see others users to use as a back up
+46The only permission you need enabled is the below one and you need to enable ticket forwarding within Tools section.
Along with it, just fyi you need to type a name for list of users to appear in ticket forwarding by default it shows no results.
Hope it helps!
+1Hi Deepak!
Thanks for your answer!
I checked and found out that this permission was activated, but still the user can not visualiced other users even if they write a name. :(
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