Hi there, I am trying to change the background to my surveys and add a logo but everytime i click on apply it is stuck on the loading screen. I have tried on my laptop, phone and iPad and its the same for all of them. Please help.
Solved
URGENT HELP NEEDED: I cannot change the background on any of my surveys
+1Best answer by MatthewM
Hi UoBWill ,
That sounds like a performance issue with the platform. I would suggest contacting Qualtrics support at https://support-portal.qualtrics.com/?Q_Language=EN#.
--Matthew
+30Hi UoBWill ,
That sounds like a performance issue with the platform. I would suggest contacting Qualtrics support at https://support-portal.qualtrics.com/?Q_Language=EN#.
--Matthew
+1https://community.qualtrics.com/XMcommunity/discussion/comment/48196#Comment_48196Hi Matthew, thanks for your reply I have contacted them and I hope they respond quickly.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.