user lookup success but no user record found - bounce reason | XM Community
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Morning.
I noticed a lot of emails bounced from a survey I sent through CoreXM. I'm just wondering what does this bounce reason mean:
smtp; 550 5.1.1 : user lookup success but no user record found --bb3c6fc72a.1619451942/smtp5.fra1.qemailserver.com
Is there a problem with my directory or is this a Qualtrics issue?

Hi Amy_boz
Unfortunately I don't know the answer to your question, but can I please ask how you get to see the bounce reason?
Thank you!


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