Using Authenticator to check IF: Email is NOT on a list (and then add it if it is) | XM Community
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Using Authenticator to check IF: Email is NOT on a list (and then add it if it is)

  • June 30, 2022
  • 3 replies
  • 212 views
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We are wanting to stop duplicates submissions using authenticator and contact list trigger in the following manner:
Check if email is NOT on contact list. If not, they may take the survey. Then, the email is added to the contact list, meaning they would fail auth if trying again with the same email.
What is the best way to achieve this? Is JavaScript required for this or can I do it with the graphical interface?

Best answer by Mishraji

RJames78 - This can be done without JavaScript. Within the authenticator, you can place the end of the survey element. This would ensure that if someone is in your contact list, they would be terminated post successful authentication.

3 replies

Mishraji
Level 4 ●●●●
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  • Mishraji
  • Level 4 ●●●●
  • Answer
  • July 2, 2022

RJames78 - This can be done without JavaScript. Within the authenticator, you can place the end of the survey element. This would ensure that if someone is in your contact list, they would be terminated post successful authentication.

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  • RJames78
  • Author
  • July 7, 2022

Mishraji Thank you for the reply. How do I remove the "Too many failed login attempts" page? It still shows up when setting Authenticator to one attempt.

Mishraji
Level 4 ●●●●
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  • Mishraji
  • Level 4 ●●●●
  • July 9, 2022

RJames78 - You can add a question to ask Email and then prefill it in the authenticator by saving the entered value in an embedded data field.
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