Validation Failing - What am I doing wrong? | XM Community
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I have a survey built for an internal form, where if the CSM selects themselves as both the owner and the source of the feedback, then the error comes up.

Conversely to the logic above, it should fail if CSM is selected on Q2 AND Customer Success Management is selected in Q4. This seems simple enough, but anytime that CSM is selected in the first question the validation fails. I expected the issue to be that it was set to “OR” and not “AND,” but it is correct.

Am I not thinking about this logic correctly or is something broken?

First please confirm, you are testing is via preview link or anonymous link? If you are testing it through anonymous link then please publish the survey before test.

 

if you are using preview link. Then try to use "AND new logic option" instead of nested "And if" and then take a run.

@MarcR,

You are not thinking about it correctly. It is confusing.  When you are dealing with ‘not selected’ conditions you need to switch ‘and’ to ‘or’ and vice-versa. 

X not selected and Y not selected means neither one is selected.

I think you want:

X not selected and Y not selected

OR

X selected and Y not selected

OR

Y selected and X not selected

Thanks, @TomG! That worked great.

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