Dear community
I am currently gathering survey responses in one company, and the Qualtrics CSV data export showed ~10% participation rate from some functions. Yet, talking to the company contact point, he said that they had internally confirmed >70% participation rate in those functions; all who had completed the survey have reached the final Thank-You/Confirmation page.
I have delved into all responses started, in progress, finished, and recorded. The number of responses collected remained ~10% of the population. What is the problem here? Why Qualtrics doesn't display those submitted responses?
Thank you!
Question
Why submitted responses are not showing up in Qualtrics reports?
+1
+31If you have distributed the links via email, then you can download the distribution report to track what the status is and how many people have completed the survey. This will give you a fair bit of idea as to why there is a discrepancy between the responses that you are viewing vs what the company claims the response rate should be
+1https://community.qualtrics.com/XMcommunity/discussion/comment/44862#Comment_44862Many thanks! We are not using email distribution. Just anonymous link and QR code...
+31Unfortunately for anonymous links, its hard to track users whether they have completed the survey or not
+1https://community.qualtrics.com/XMcommunity/discussion/comment/44879#Comment_44879thanks for the clarification!
+1UPDATE:
The company contact point tested the survey himself just now, submitting two test responses using the two low-participation functions respectively. I only received one of them (have looked into both recorded and in-progress entries). He confirmed that he had gone through exactly the same process.
He observed that there's a difference between what people chose and what Qualtrics recorded (e.g., people chose QA as their function, but Qualtrics reports said Internal Audits). These issues are prevailing only when our French translation is used.
We are using anonymous link so I'm aware that it is difficult to trace, but what may be the issue here?
Thanks in advance!
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