I am reaching out to you with an issue. I am new to this software. I have created a survey which has call recordings to reviewed in a call center. After reviewing one call, I am asking the user if they want to listen to another call. If the answer is yes with help of branching, I am going back to the survey bock again as a look. The issue is that the survey terminates after branching out to first block and does not move beyond that. any idea why this is happening?



Please Help!

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A survey flow doesn't loop. If they choose Yes they go through the Language block a second time then the survey ends.



You may need to use a Table of Contents for the functionality you desire.

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> @TomG said:

> A survey flow doesn't loop. If they choose Yes they go through the Language block a second time then the survey ends.

>

> You may need to use a Table of Contents for the functionality you desire.



Hi Tom,



Thanks for your inputs. Could you direct me to any examples?

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You can also check loop and merge functionality for this.

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