Hi,
I have the following situation: in a CX project, we send invitations for a NPS survey to customers via an Email action in Qualtrics. The email template is maintained as an email invite in the message library and contains the NPS scale question. As far as I can see in the source of an sent email, it is sent as multiplart email, containing an alternative plain text representation that is displayed in case the email client does not support HTML/CSS representation of the mail.
The plain text simply represents the numerical scale:
Very unlikelyMost likely
0 1 2 3 4 5 6 7 8 9 10
We would prefer to show the URL of the survey instead. Is there any way to change / adjust the plain text version of the email template?
Thanks for your help!
Regards,
Jakob
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Hi jfrankenbach!
Current functionality does not allow for this. If you have not yet already, I’d recommend posting this in our Product Ideas category, as it is a feature not already developed by our team. If you’re not sure how to post your idea, check out our Ideation Guidelines and our Policy & Procedures.
Otherwise, check out this support page about inline email questions!
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