Assign two ticket owners | XM Community
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Hi all,
I would need to assign two owners to a ticket. It works perfectly well with one. Can I have also 2 owners for one ticket who will get notified?
Thanks for your help
Best regards
Rudi

Hi Rudi,

I believe your requirement can be achieve through creating the teams to whom you can assign a single ticket.

You can find more information on how to create and manage teams here

Hope this helps...

Hi Saurabh,
thanks for your quick reply.
Unfortunately this wouldn't work, because we have no fixed combinations of ticketowners. The combination of ticketowner 1 and ticket owner 2 is variable
Best regards

Rudi

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