Best Practice around Resending Surveys | XM Community
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Best Practice around Resending Surveys

  • December 21, 2020
  • 3 replies
  • 23 views
DonnaC

We do not currently send a prompt to complete the survey, but are looking at doing so. Has anyone gathered best practice, results etc.
Do you send the same survey with just 'Reminder' or do you alter it within the prompt?
Be good to see who is doing what in this space with success and what are the traps we should look out for.

    3 replies

    TomG
    Level 8 ●●●●●●●●
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    • TomG
    • Level 8 ●●●●●●●●
    • December 23, 2020

    I don't think there is a one size fits all answer. It depends on the audience and the survey. Also, in addition to possibly changing the invite subject and text, you also need to consider the timing of the reminders and how many reminders to send.

    DonnaC
    • DonnaC
    • Author
    • December 23, 2020

    Thanks TomG these are the considerations we have listed. Be good to see what success people are having and what methods they employ.

    Rob__B
    Level 2 ●●
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    • Rob__B
    • Level 2 ●●
    • January 11, 2021

    It really does depend on a lot of factors, but some things that hold pretty true for us across various surveys:

    • Most responses occur within three days of an email invite, then within two days of a reminder email.

    • We'll target a reminder 5-7 business days after an invite.

    • And we try not to send an invite or reminder on a Friday, Holiday, or later in the day, again all depending on your audience and the project.

    Good Luck!
    Rob

    DonnaC
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