I want my survey to finish with a relatively open ended question where customers can respond should they wish. I would like the SMS survey to close after 4 hours without contacting the customers again - is this possible?
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You can do this by setting survey expiry date in survey options.
Hi bansalpeeyush29, thanks for your response, won't setting the expiry date will trigger an automatic end message?
It will display message on link hit like survey is closed.
Hey @Liz_Arm2092! Check out this page about setting partial complete settings to 4 hours. Once the response is recorded after those 4 hours, the survey taker will not receive a notification or end of survey message _unless_ they respond. If you have any additional question, please feel free to reach out to our Support Team!
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