Embedded data from external .CSV file does not appear on custom email | XM Community
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Hi,



I was trying to create a custom email for survey distribution, however, when I used piped text -> embedded data -> RecipientFirstName in the body of the email message, it does not appear on the recipient's email message, but when they click the survey link, and answering the survey the same embedded data, appears throughout the survey and seems to have no problem, when in fact, they are from the same .CSV file. Any tips or tricks on how should I treat this.
Can you verify that the piped text code is exactly the same between the 2 sources? This sounds like it may be missing something in the email template.

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