We recently launched a survey with unique links to a classroom of our participants. All used the same device types and all were accessing the survey at the same time. Some got messages saying "network error" and could not complete it; others were able to just fine. And one user who got the message refreshed his screen and was able to get in. So my question is this; has anyone else seen this sort of error, and have any idea what it is? When this happens, there's immediate panic and we start with the blame game; the people in the classroom swear it can't be the devices. The IT folks swear it isn't OUR network, it must be Qualtrics. App developers say it's not them, it must be the Wi-Fi. I care nothing about where the problem is, or about recriminations; I just want to figure out what's going on. So...anyone else experienced a "network error" message when using a survey, and know what caused it?

Hey @raperm! Our status page will keep you updated on any outages we may be experiencing. I would otherwise recommend reaching out to our Support Team at the time this occurs, as they will be able to further troubleshoot and diagnose the issue you may be having.

We have run into a problem today with reminder individualized email links not working. The link takes you to a page with the message: Error message "network error". There were no issues with the individualized invitation email links. Qualtrics Support Team is looking into this but when I saw the messages above from raperm and LaurenK, I thought I should ask how your issue was resolved/fixed.

Error message "network error". | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded