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Exporting Personal Links has problem

  • October 29, 2018
  • 2 replies
  • 34 views

Dear Sir, I try to Method the Exporting Personal Links, but I found that different customers in the download file only get the same link. (Please find the details in the attachment) pls kinldy help check and solve this problem. Thanks a lot. Sandy

Best answer by YASH1T

@Sandy_Chen2018 , Try to open the csv in different editor (try some text editor as well) because some time excel create a problem still you face same challenge then you need to check with Qualtrics support team to investigate the actual issue.

2 replies

YASH1T
QPN Level 2 ●●
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  • QPN Level 2 ●●
  • Answer
  • October 29, 2018
@Sandy_Chen2018 , Try to open the csv in different editor (try some text editor as well) because some time excel create a problem still you face same challenge then you need to check with Qualtrics support team to investigate the actual issue.

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • October 29, 2018
Hi @Sandy_Chen2018! I would recommend reaching out to our Support team as they will best be able to answer this specific question! :)