A ticket owner changed a closed ticket status to open and then closed the ticket and the average resolution time has been adjusted as it should. Will someone please let me know how to delete the open and close activity so that the average resolution time is reset based on what it used to be prior to the open and close activity?
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I think there is no way to change the activity in the ticket. There are some API calls to update it, yoy can try with those.
https://api.qualtrics.com/reference#update-ticket
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