I would like to collect customer's geo location in the anonymous link survey. | XM Community
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I would like to collect customer's geo location in the anonymous link survey.

  • January 7, 2020
  • 4 replies
  • 330 views

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Using the anonymous link survey, I would like to collect the customer's Geo Location but not the IP address. If I uncheck the "anonymize response" option, the other Qualtrics users in my organization will be able to see the IP address. Is there a way where the users can see only the Geo Location and not the IP Address. Can we set it up using the user permission in the Admin suite? Thanks, Lubna

4 replies

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • January 7, 2020
Pipe the geo location info you want save save into embedded variables in the survey flow. For example: ``` country = ${loc://CountryName} ```

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  • Author
  • January 7, 2020
That does'nt work when "anonymize response" is enabled. This is a recent change that has been introduced by Qualtrics since Nov'19. :(

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • January 7, 2020
> @Lubna said: > That does'nt work when "anonymize response" is enabled. > This is a recent change that has been introduced by Qualtrics since Nov'19. :( In that case, you'll have to use an ajax call and a third party geoip provider.

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  • Level 2 ●●
  • July 12, 2022

https://community.qualtrics.com/XMcommunity/discussion/comment/20978#Comment_20978This code works for me, but not always for some reason. And in particular, iPhones seem to be an issue. I thought this geolocator would pick up the location from the network, regardless of the phone settings.
Anybody with some information about that?
Thanks