Is there a way to trigger SMS surveys to customers after a Qualtrics ticket is closed? | Experience Community
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Is there a way to trigger SMS surveys to customers after a Qualtrics ticket is closed?

  • Dec 2, 2019 10:54 AM UTC
  • 1 reply
  • 15 views

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Is there a way to trigger SMS surveys to customers after a Qualtrics ticket is closed?

1 reply

ana_velez
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • Dec 5, 2019 7:17 PM UTC
Hi!! yes from actions you can trigger a survey attached you can find an image of how to do it !