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Mail action failure

  • April 27, 2020
  • 2 replies
  • 481 views

I'm using the mail action to send results of a survey to my team, and it has a lot of piped text in it. I'm getting validation errors that are preventing the email from getting sent, but the error just says:
"There were validation errors. Correct the errors and try again. Fields with errors: pipedText"
Not very helpful--I have literally about 100 piped text areas in the email. Any idea how to find out which one is the problem? I looked through the output file and they all seem to have the correct content, so I don't know how else to determine what the problem is.
/mike

Best answer by LaurenK

If anyone else experiences something similar, we recommend reaching out to our Support team, as they are best equipped to help troubleshoot the error message!

2 replies

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • Answer
  • June 9, 2020

If anyone else experiences something similar, we recommend reaching out to our Support team, as they are best equipped to help troubleshoot the error message!


  • July 11, 2024

The reply from Lauren was quite a while ago, so I will keep digging - but fyi, the link to the support team took me to a 404 error. I’m experiencing the same issue OP described with errors with distributions (in both new surveys with new directories and first distributions as well as sending reminders for surveys that have been up and running with no problem with prior distributions or reminders).