Net Promoter Score - Scale of 1-10 - Need 1-7 or 1-5 | Experience Community
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Net Promoter Score - Scale of 1-10 - Need 1-7 or 1-5

  • June 9, 2020
  • 2 replies
  • 5334 views
CyndiB
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We set up surveys for all kinds of market research and everyone seems to have their own scales. Some are on a scale of 1-10, but some are a scale of 1-7 or 1-5. There is no way to change that under the Net Promoter Score. We have to make it a multiple choice, set horizontally. This seems like it would be such an easy thing to change. Hope to see that sometime.

    2 replies

    P
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    • priyanka35
    • December 21, 2021

    Truly, it would be good to have an option to change the scale. I just tried doing the same but couldn't find a way to do that.

    jmborzick
    QPN Level 5 ●●●●●
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    • jmborzick
    • QPN Level 5 ●●●●●
    • February 28, 2022

    NPS is a metric that is used outside of Qualtrics as well. By design, NPS must be on a 10 pt scale where 9&10 are promoters, 7&8 are neutral, and 1-6 are detractors.

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