We set up surveys for all kinds of market research and everyone seems to have their own scales. Some are on a scale of 1-10, but some are a scale of 1-7 or 1-5. There is no way to change that under the Net Promoter Score. We have to make it a multiple choice, set horizontally. This seems like it would be such an easy thing to change. Hope to see that sometime.
Net Promoter Score - Scale of 1-10 - Need 1-7 or 1-5
+2
Truly, it would be good to have an option to change the scale. I just tried doing the same but couldn't find a way to do that.
+41NPS is a metric that is used outside of Qualtrics as well. By design, NPS must be on a 10 pt scale where 9&10 are promoters, 7&8 are neutral, and 1-6 are detractors.
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