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No questions are being displayed to respondents. Urgent.

  • April 29, 2018
  • 5 replies
  • 24 views

After editing an active survey, none of my questions are displayed to respondents anymore. Does anyone know why this happens or how I can fix it? The survey is still active.

Best answer by Akdashboard

@villeJ - Also, an exported .qsf would help us identify the problem. Right now there is no where near enough information for anyone to help you.

5 replies

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • 6084 replies
  • April 29, 2018
Did you change any survey flow logic? If so, that would be the first place to check.

VirginiaM
Level 4 ●●●●
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  • Level 4 ●●●●
  • 204 replies
  • April 30, 2018
Yes, what changes did you make?

Akdashboard
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  • 487 replies
  • Answer
  • April 30, 2018
@villeJ - Also, an exported .qsf would help us identify the problem. Right now there is no where near enough information for anyone to help you.

  • Author
  • 1 reply
  • May 3, 2018
TomG I didn't change any logic. I just altered the wording of some questions and combined two text boxes. And deleted one text box. Some people are able to complete it, others get stuck.

Akdashboard
Level 4 ●●●●
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  • Level 4 ●●●●
  • 487 replies
  • May 8, 2018
@villeJ - Again, can you provide an export of the survey (.qsf) so we can help investigate?